Policy
Returns
Jezwa has never sold anything, so there is nothing to return and no return window to quote you. This page lists the terms that have to be agreed before there can be one. It will be replaced by a real policy before the shop opens, not afterwards.
Why there is no number on this page
“Thirty days” is the number most sites use. It is easy to write and it costs whoever handles the return. Jezwa has no supplier and no fulfilment partner, so nobody has agreed to bear that cost, and promising it now would be promising something on someone else’s behalf.
Coffee makes this sharper than usual. It is a food, it is opened to be used, and freshness is the point of it. A returns policy copied from a homeware shop would be wrong in ways that matter to both sides.
What has to be settled
Not decided yet How long you have to return something, and from which date the clock runs.
Requires a supplier or fulfilment partner who accepts returns on agreed terms. None is appointed.
Not decided yet Whether opened coffee can be returned at all, and what happens if it simply is not to your taste.
A food-safety and commercial question. Jezwa will state a clear answer rather than an ambiguous one, and it intends to make it easy to tell us the coffee was wrong for you.
Not decided yet Who pays return postage, and whether a restocking fee applies.
Depends on the fulfilment agreement and the shipping rates, neither of which exists.
Not decided yet How a refund is issued and how long it takes to reach you.
Set by the payment processor, which has not been selected.
Not decided yet What we do about an order that arrives damaged, incomplete or wrong.
This one should not require a policy to answer well, but it does require a partner who can send a replacement. Until then, nothing is being sent at all.
Not decided yet How cancellations work before an order ships.
Depends on the fulfilment cut-off, which follows from the fulfilment agreement.
What you can rely on today
No order can be placed on this site. Checkout is switched off, so there is no transaction to unwind and no money of yours to return.
See also shipping and terms. If you have a question that this page should answer, write to hello@jezwa.com — it will help us write the real one.